Privacy Policy

1. Information We Collect

We may collect the following categories of personal information:

• Contact information you provide directly, such as your name, email address, company, and anything else you include when you email us or request a demo.
• Purchase and provisioning information, such as order details, access requests, onboarding notes, and support history.
• Website usage data, such as browser type, device information, pages viewed, referring pages, timestamps, approximate location derived from IP, and interaction events.
• Technical diagnostics, such as crash reports, error logs, and service health information.
• Content you choose to share with us for support or setup help, which may include resumes, job search preferences, prompts, or other application materials.

2. How We Use Information

We use personal information to:

• operate, secure, and improve the website and product
• respond to inquiries, sales requests, and support tickets
• deliver access, onboarding, updates, and account-related notices
• measure site usage and understand product interest
• prevent misuse, fraud, and security incidents
• comply with legal obligations and enforce our terms

3. AI-Based Features And Limitations

Rocket Jobs is designed to work with AI-assisted tools and generated outputs. That means personal information you choose to include in prompts, resumes, cover letters, application answers, or support examples may be processed through AI-enabled workflows.

AI systems can produce inaccurate, incomplete, outdated, or biased outputs, sometimes called hallucinations. You should review all generated content before relying on it, submitting it to an employer, or using it in an automated workflow.

Please avoid sending unnecessary sensitive personal information to us or through AI tools. If you use third-party AI providers, agents, or model platforms with Rocket Jobs, their privacy terms and data practices may also apply.

4. When We Share Information

We may share personal information with service providers that help us operate the website and business, such as hosting, analytics, diagnostics, email delivery, and payment vendors. We may also share information:

• when required by law, regulation, or legal process
• to protect rights, safety, and security
• in connection with a merger, acquisition, asset sale, or similar business transaction

We do not sell personal information for money. We do not knowingly share personal information for targeted advertising on this site.

5. Cookies And Similar Technologies

We use cookies and similar technologies to remember your cookie notice preference, understand site traffic, and improve the website. For more detail, please review our Cookie Policy.

6. Data Retention

We keep personal information only for as long as needed for the purposes described in this policy, including to provide services, maintain records, resolve disputes, enforce agreements, and comply with legal obligations. Retention periods vary based on the type of information and why we collected it.

7. Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. No system is perfectly secure, and we cannot guarantee absolute security.

8. Your Choices And Rights

Depending on where you live, you may have rights to request access to, correction of, or deletion of personal information we hold about you. You may also have rights to object to or limit certain processing.

You can also manage cookies through your browser settings and stop contacting us at any time. To make a privacy request, email support@rocketjobs.ai.

9. Children

Rocket Jobs is not directed to children under 18, and we do not knowingly collect personal information from them.

10. Changes To This Policy

We may update this Privacy Policy from time to time. If we make material changes, we will update the date at the top of this page and may provide additional notice when appropriate.

11. Contact Us

If you have questions or requests about this Privacy Policy, contact us at support@rocketjobs.ai.